Frequently Asked Questions ❓
Everything you need to know about AfroBirthday. Can't find the answer you're looking for? Contact us
Your personalized birthday video will be delivered within 24-48 hours from order confirmation. With our Express option (+€5.99), you can receive it in just 12-24 hours!
We offer a 100% money-back guarantee within 7 days. If you're not completely satisfied with your video, simply email us at support@afrobirthday.com with your order ID, and we'll process a full refund - no questions asked!
Absolutely! You can add any special requests in the custom message field of our order form. Our team will do their best to accommodate your wishes.
We double-check all text before filming. However, if there's an error on our part, we'll remake the video for free within 24 hours.
Yes! Your photo is encrypted during upload and stored securely. We delete all personal photos from our servers within 30 days after video delivery. We never share your data with third parties.
Yes! You'll receive a direct download link via email. The video is yours to keep forever and share however you like - on WhatsApp, social media, or save it for memories.
You can order as many videos as you need! Simply complete the order form multiple times. For bulk orders (5+ videos), contact us at support@afrobirthday.com for special pricing.
Absolutely! Many companies use our videos for employee birthdays and celebrations. Email support@afrobirthday.com for custom corporate pricing and branding options.
By default, videos include a small, tasteful AfroBirthday logo. If you prefer no watermark, just mention it in your order notes - we're happy to accommodate!
You can either let us choose the perfect birthday music (included in base price) or provide your own song choice for an additional €8.56. You can upload an MP3 file or share a YouTube/Spotify link.
Yes! During checkout, you can enter the recipient's email address, and we'll send the video directly to them. You can also add a personalized gift message.
Not currently - all our videos are delivered digitally for the fastest possible delivery. However, if you're interested in physical copies, let us know at support@afrobirthday.com!